Nominated by Elaine Gaston, Staff Nurse CN4 • UMG - Internal Medicine

Not only is Jessica a part of the team, but she is also our amazing team leader! Jess came to UConn Health and started in the Geriatrics Clinic prior to joining Internal Medicine. Her open and honest communication, willingness to jump in and take on every role in the clinic, and her expertise make her a clear leader within the UConn community. Jessica’s positive attitude is balanced with a realistic understanding of the challenges we encounter daily. What truly makes her stand out is her willingness to offer solutions, listen to staff feedback, and make meaningful changes to improve the clinic for everyone. We would truly be lost without her!

Jessica gives 200% to her role every day. She manages concerns from staff, providers, and patients with ease, reassurance, and professionalism. No issue is too small to receive her full attention, and she consistently makes everyone feel heard and supported. Jessica’s experience coming to UConn as a manager, along with her dedication to continuous improvement and staying current with evidence-based practices, are key reasons for the clinic’s success. As UConn Health’s largest primary care clinic, the Outpatient Pavilion Internal Medicine Practice continues to set the bar for superior service and care coordination throughout the UConn Health system.

Nominated by Debbie Szafran, Asst Nursing Manager • N.N.I.C.U. Unit

Trendafile has been an amazing housekeeper in our NICU! Trendafile is always visible and cleaning all day. She is attentive and aware of what is happening in the unit and does a thorough job cleaning. She is a hard worker. We are lucky to have her! Trendafile understands our patient population and the need to have a clean environment which helps keep our patients safe and free of infection. This is an important role in our NICU. Since our babies live here, some of them for months, our babies deserve a clean environment to live in!

Trendafile is always kind and easy to work with. She always says hello and has a smile on her face even when she has a difficult day. Trendafile is present and visible working hard all day. Always wanting to do a good job. She has an exceptional work ethic! Trendafile will notice something is not clean and will clean it. You don't have to ask her to do it. She sees the need and takes care of it. I personally see her do this often. That is superior service to me! She deserves recognition for doing such a great job for us! Thank you Trendafile! You are a great addition to our team!

Nominated by Vilma Sanchez, Application Analyst 3 •IT Clinical Systems

Jacob is an integral part of the Epic team as a whole and a cornerstone of collaboration across IT. He is always ready to help any team that needs assistance, often stepping beyond his immediate responsibilities to support shared goals. His extensive knowledge of Epic workflows allows him to provide meaningful guidance that benefits not only the Orders team, but also partner teams and stakeholders across the organization. Jacob consistently elevates those around him through mentorship, knowledge sharing, and thoughtful collaboration, reinforcing a strong sense of teamwork and shared success. His willingness to lend expertise wherever it is needed strengthens team capability and reinforces confidence in IT as a trusted partner.

Jacob’s attitude is consistently positive, professional, and solutions-focused. He approaches complex and challenging situations with sound judgment, calm confidence, and a genuine commitment to helping the team succeed. Jacob is widely recognized as a trusted expert whose insight is frequently sought by peers, leadership, and senior stakeholders. He embraces innovation and strategic thinking, always looking for better and more sustainable ways to support workflows and processes. His openness to collaboration, willingness to share knowledge, and genuine investment in team growth create an environment where others feel supported, empowered, and motivated to perform at their best.

Jacob consistently exceeds expectations through his dedication, accountability, and leadership. As a key member of the Orders team and the broader IT organization, he demonstrates a strong commitment to quality, sustainability, and long-term effectiveness. Jacob’s professionalism, expertise, and reliability have earned the trust of senior leadership, who frequently seek his input on complex initiatives. His strong work ethic not only improves the quality of our output but also strengthens team confidence and reinforces the value of IT partnership across the organization.

Over the past year, Jacob has been an integral member of the Orders team, delivering key contributions that directly enhanced service quality and end-user experience. He played a significant role in the Lumbar Puncture project, including development of the CSF calculator, and led enhancements to the discharge navigator and order workflows to improve documentation of critical post-discharge elements such as diet and tube/drain instructions. Jacob consistently excels at translating complex questions and issues into practical, effective solutions, while thoughtfully assessing which challenges require deeper analysis. His growing ability to guide projects and support new team members further strengthens the team’s capacity to deliver responsive, high-quality service.

Nominated by Lori Pawlow, Nursing Director • Case Management

Robin was working with a long-term patient who had been at UConn for just shy of 2 years. The Case Management team had been unable to secure a Skilled Nursing Facility (SNF) placement for this patient. Robin persevered and requested that a SNF come onsite to evaluate the patient. They agreed, and as a result of Robin’s persistence and advocacy, she was successful in securing a bed at the SNF. The patient was ultimately discharged to the facility.

She evaluated the patient and recognized that the patient’s needs had changed, which the SNF did not initially identify. Robin pointed this out and persisted in asking the SNF to come and reassess the patient in person. That reassessment made all the difference in moving the discharge forward.

Robin is always professional and remains a strong advocate for the patients she follows. She consistently ensures that patients’ evolving needs are recognized and addressed appropriately.

She also regularly calls post-acute care providers to offer explanations and ensure they have the correct information. She always takes the time to make sure patients have what they need at discharge and that care transitions are safe and well-coordinated.

Nominated by Robert Fulton, Clinical Lab Supervisor • Phlebotomy - Lab Med

Luis exemplifies teamwork by consistently going above and beyond to support the lab’s success. He regularly rounds in person to address both training and Epic-related issues, ensuring staff feel supported and informed.

He communicates upcoming updates clearly and provides hands-on support to guide the team through changes. Most importantly, he follows issues through to resolution, ensuring the lab has the tools, education, and support needed for new workflows. His reliability and proactive approach make him an invaluable team member. Luis consistently demonstrates an exceptional attitude rooted in dedication and loyalty to both the lab and the organization. He proactively supports workflow challenges by offering thoughtful solutions and developing reports to help monitor and improve processes. Even in high-pressure situations, he remains calm, composed, and solutions-focused, helping to create a reassuring and collaborative environment for the team.

Luis exemplifies a strong work ethic through his reliability, accessibility, and commitment to the lab team. He is always willing to come on-site to assist with training and makes himself available for questions or urgent issues, while clearly communicating when he will follow up if unavailable. He also takes a proactive approach to new workflows, ensuring staff are prepared ahead of go-live by addressing questions and supporting a smooth implementation.

He has played a key role in resolving a system issue affecting treatment and therapy plan visibility at one of our draw stations. By collaborating with the lab and Beaker, he helped develop an integrated view that clearly separates these orders from routine ones, improving accuracy and efficiency for phlebotomists. He has also been instrumental in supporting SlicerDicer reporting, offering guidance to refine reports and ensure clear data presentation. His support has enabled the lab to efficiently produce compliance documentation during inspections, reducing the risk of citations.

Nominated by Patti Siegel, Director, EPIC Inpatient Apps • IT Clinical Systems

Michael consistently exemplifies “Part of a Team” through strong collaboration, reliability, and a team-first mindset. He is approachable and always willing to help colleagues, responding without negativity and with genuine interest in supporting others.

He consistently displays an “Awesome Attitude” through his positivity, enthusiasm, and welcoming presence. He brings energy and optimism to his work, remains approachable in interactions, and helps create an environment where team members feel encouraged and appreciated. Even during challenges, he maintains professionalism and uplifts those around him, contributing to morale and a healthy team culture.

Michael exemplifies a “Wonderful Work Ethic” through his reliability and dedication. His willingness to put in extra effort—such as contributing beyond his formal role to support team morale—highlights his strong commitment and pride in his work. His dependability, positive approach, and strong sense of responsibility set a high standard and make him a trusted and valued member of the IT team.

He demonstrates “Superior Service” through special actions that go above and beyond regular job duties. A standout example is the creation of a daily playlist for IT Morning Buzz. This thoughtful, voluntary initiative helps the IT department start each day on a positive and engaging note, directly supporting morale and connection across the team.

Nominated by Nicole Durante, Social Worker 2 • Psychiatric Unit

Ivette is always willing to help both staff and patients. She consistently brings a friendly and positive attitude and goes above and beyond her job duties to help everything run smoothly. She makes the entire office a positive place to be.

She has a positive attitude and energy that brightens everyone’s day and contributes to a more enjoyable and welcoming office environment. She also helps make our jobs easier through her willingness to step in and support wherever needed.

Ivette is always willing to help and consistently goes above and beyond her job responsibilities. I have seen her provide exceptional support to both patients and staff. She has been especially helpful when patients have experienced Aetna service disruptions, assisting her co-workers and ensuring patients are still taken care of. She is efficient, dependable, and always maintains a pleasant and professional attitude.

Nominated by Keegan Riley, Project SEARCH Manager • Project SEARCH

By serving as a mentor to a Project SEARCH intern, this individual demonstrated outstanding patience, guidance, and dedication to fostering an inclusive workplace. Their hands-on support with workplace food preparation skills helped the intern achieve success early in their experience, while their commitment to creating a welcoming and supportive environment contributed significantly to the intern’s growth and confidence.

Nominated by Nancy Ortiz, Adm Program Assistant 2 and Marta Barta, Adm Program Coordinator • Calhoun Cardiology Center

I am very pleased to nominate Lucius Downey for a PAW Award. Lucius has worked in IT for many years and, no matter what his role has been in the department, he has consistently been professional, knowledgeable, and caring. He is highly respected by his team and by all of us who benefit from his support and expertise.

The best part is that no matter what the issue or request, Lu always finds a way to quickly identify and implement a solution. He is diligent, thoughtful, and efficient in resolving issues, often taking the time to research information thoroughly to support the best possible outcome.

Lucius is not only professional, knowledgeable, and caring, but also consistently dependable and solution-oriented. His ability to respond quickly and effectively makes him an invaluable resource to the organization.

While Lucius is deserving of individual recognition, his entire team also deserves acknowledgment for their hard work and professionalism in supporting IT operations.

Nominated by Albert Zhou, MD, PhD, Dermatology Resident • Dermatology

Cathy Edwards exemplifies what it means to be an exceptional team member through her collaborative mindset, adaptability, and ability to bring people together across disciplines. She works seamlessly with clinicians, informatics specialists, and IT leadership, ensuring that all perspectives are heard and incorporated into solutions. Whether contributing to smaller workflow improvements or large-scale initiatives like the alopecia areata clinic build, Cathy actively listens, shares insights, and helps align teams toward practical, achievable goals. Her ability to coordinate effectively while maintaining clarity and focus makes her an invaluable partner in multidisciplinary projects. Cathy’s attitude is consistently positive, proactive, and solutions-oriented. She approaches challenges with enthusiasm and a willingness to help, even when balancing competing priorities. Her responsiveness and openness to feedback stand out—she not only welcomes suggestions but implements them thoughtfully and efficiently. She maintains a calm, can-do demeanor, ensuring that projects move forward smoothly and that collaborators feel supported throughout the process. Her professionalism and optimism foster productive, efficient meetings and strong working relationships. Cathy Edwards consistently demonstrates an exceptional work ethic through her responsiveness, efficiency, and unwavering commitment to excellence.

She quickly understands the unique needs of our dermatology department and translates feedback into precise, high-quality solutions with remarkable speed. For example, when issues arose with unintended activations of the EPIC Express Lane, Cathy implemented requested refinements within a single day—minimizing disruption and restoring confidence in the workflow. Her approach to collaboration is equally impressive. Cathy ensures that meetings are focused, efficient, and productive, reflecting both her respect for others’ time and her mastery of the subject matter. She is proactive, detail-oriented, and dependable, consistently going above and beyond expectations. Even while supporting multiple large-scale initiatives, she remains accessible, flexible, and fully engaged. Cathy’s ability to balance technical expertise with a strong sense of ownership and accountability makes her an invaluable partner and a model of outstanding work ethic.

Cathy’s work on our dermatology Epic optimization initiatives exemplifies her dedication to superior service and meaningful impact. She played a key role in developing and refining an Epic Express Lane for routine visits such as full-body skin exams and acne, with the goal of reducing documentation burden and EMR-related burnout. Her thoughtful design and rapid iteration significantly decreased redundant clicks and improved efficiency for physicians, trainees, and staff—ultimately enhancing patient care. Beyond this, Cathy contributed to a larger, highly collaborative initiative to develop a new care model for alopecia areata. She built a comprehensive SmartSet to support initiation of JAK inhibitor therapy, incorporating complex baseline testing and monitoring requirements. She also partnered with the team to refine documentation workflows and integrate pre-visit data collection tools, helping streamline care delivery.

Importantly, Cathy’s work has extended beyond internal impact. The Express Lane project gained national recognition through the American Academy of Dermatology, earning a seed grant and leading to an upcoming publication. Despite competing priorities—including major institutional initiatives—Cathy remained deeply committed to our projects, demonstrating flexibility, innovation, and a genuine focus on improving both clinician experience and patient outcomes. Her contributions, though often behind the scenes, have been instrumental in advancing high-quality, efficient, and patient-centered care.

Nominated by Elaine Gaston, Staff Nurse CN4 • UMG - Internal Medicine

Shannon is the heart of the UConn Internal Medicine Clinic. Her very challenging life experiences, along with her many years of nursing experience—all at UConn—have made her an incredible resource in Internal Medicine as well as across ancillary departments at UConn. She is constantly providing positive feedback to peers, advocating for patients, and ensuring the highest level of safe, quality patient care.

Her awesome attitude helps shape the staff she works with. She leads by example, even in challenging situations. In primary care, nurses build long-term relationships with patients and help guide them through complex health issues over time. Shannon takes this responsibility to another level and is often called upon by both staff and patients to help them navigate difficult moments.

Shannon’s work ethic is exceptional. I have worked with her in both inpatient and outpatient settings, and she consistently puts aside personal challenges to prioritize her patients. She actively seeks out resources for patients and helps coordinate services that might otherwise not be available. She is always early, willing to help in any situation, and continually looking for ways to improve. She is truly inspiring.

Also, Shannon’s superior service is a tremendous asset to UConn. She helps facilitate patient flow in a clinic with 60 medical providers, which is no small task. Even with such high volume, she ensures every individual feels like the most important person when she is speaking with them. I speak for our entire clinic in saying that UConn would be lost without her.

Nominated by Hillary Barigye, Adm Program Coordinator • Healthcare Compliance and Privacy

Priscilla is the kind of team member who works quietly and diligently behind the scenes so that everyone else can do their jobs with confidence. When our organization undertook the integration of the Imprivata system, a complex, organization-wide initiative touching both patient and workforce data, Priscilla didn’t just participate, she showed up fully. Privacy work can often feel invisible until something goes wrong, but Priscilla makes it visible in the best way through her presence, her patience, and her genuine investment in the people around her. She doesn’t just protect data, she supports her teammates by giving them the knowledge and tools they need to do their work safely and confidently.

She has the rare gift of making complex, sometimes intimidating subject matter feel approachable and even engaging. Privacy regulations and data governance are not topics most people naturally look forward to learning, but Priscilla approaches them with the heart of a true teacher. She meets people where they are, explains concepts with patience and clarity, and never makes anyone feel small for not knowing something. Her attitude reflects genuine care for her colleagues, for the patients whose data she protects, and for the mission of the organization. Even when the work is difficult or the stakes are high, Priscilla brings a calm, positive energy that steadies the people around her. She is the kind of colleague who lifts an entire team without ever seeking recognition for it.

Priscilla works extremely hard, and she does so consistently, not just when it is convenient or when someone is watching. Leading the rollout of the Imprivata system was no small feat. It required sustained effort, careful coordination, and an enormous amount of behind-the-scenes work that many colleagues may never fully see. Priscilla took that responsibility on with dedication and follow-through, guiding the project from planning through implementation. Beyond this major initiative, her day-to-day commitment to protecting patient and workforce data is an ongoing responsibility that she takes seriously every single day. She has also invested deeply in her own professional growth by earning both a Master of Business Administration (MBA) and a Master of Laws (LLM) degree, a reflection of someone who consistently pushes herself to grow and excel.

Her leadership of the Imprivata rollout stands as a strong example of superior service. Integrating a system designed to protect both patient and workforce data required technical expertise, change management, cross-departmental coordination, and a deep commitment to getting it right. Priscilla brought all of that and more. She earned her Imprivata Patient Privacy Intelligence Administrator Certificate to ensure she had the expertise to lead the effort at the highest level. What truly sets Priscilla apart, however, is that her service extends beyond projects and systems. She has personally mentored colleagues, encouraged professional development, and supported others in pursuing certifications and growth opportunities. That is superior service in its truest form, not only doing her job exceptionally well, but making the people around her better in the process. Priscilla doesn’t just protect patient and workforce data, she helps build a culture of privacy, trust, and support throughout the organization.

Nominated by Katy Coyle, Univ Director • UMG - Orthopedics

Whenever I am assigned a project with the Epic Ambulatory Team, I am always grateful when Todd is leading the work. His professionalism, expertise, follow-through, and positive attitude make him an absolute pleasure to work with. He is inclusive in his approach and consistently welcomes feedback and collaboration from his peers.

You can tell Todd genuinely enjoys what he does because he brings a positive and flexible attitude to every project. Some initiatives require a much heavier lift from the Ambulatory Epic Team than others, and Todd consistently approaches those challenges with eagerness, professionalism, and a willingness to help find solutions.

Every project I have worked on with Todd has been a great experience. He is responsive, knowledgeable, flexible, and incredibly easy to work with. He clearly takes pride in his work, and it shows in both the quality of the outcomes and the way he supports the people around him.

I recently partnered with Todd on a project to convert a hard-copy document, the DME Surgicare form, into an electronic version within Epic. The goal was to improve efficiency, reduce documentation errors, and eliminate paper processes. Given everything happening across the organization, I expected the project would take some time to complete. It required reformatting the original form as well as coordination and discussions with our vendor. Todd was assigned to the project, and within just two weeks he had successfully completed his portion of the work. Throughout the process, he was communicative, collaborative, and kept me informed every step of the way. Todd is a wonderful example of the professionalism, teamwork, and dedication we value so highly at UConn Health.

Nominated by Kari Criqui, Nurse Manager, and Linda Manzelli, Director, Ambulatory Practice • Cardiology

A remote ICD transmission received in the clinic revealed new-onset atrial fibrillation with RVR. A subsequent transmission on Friday showed an ICD shock. Despite multiple attempts, the APP was unable to reach the patient or his family.

Andrew, Cardiology RN, also attempted to contact both the patient and his sister to advise immediate evaluation in the emergency department, but neither answered. Given the concern for patient safety, Andrew contacted the local police department to request a wellness check. Follow-up with the police revealed that the patient had recently moved to Maine.

On Monday, Andrew successfully reached the patient’s sister, who then contacted the patient and directed him to go to the emergency department. The patient confirmed he was now residing in Maine. During follow-up, Andrew learned that the patient had awakened on the floor the prior week, believing he had rolled out of bed—an event later suspected to have been an ICD shock.

Andrew continued persistent outreach to both the patient and his sister to ensure appropriate care was obtained. The patient ultimately presented to the emergency department on Tuesday. He was initially evaluated at a local hospital in Maine and subsequently transferred to a higher level of care, where he was found to be in cardiogenic shock. His ejection fraction, previously 35%, had declined to 10–15%, and cardiac life support devices were placed.

Thank you, Andrew, for your persistence, clinical vigilance, and dedication to ensuring this patient received the lifesaving care he urgently needed.

Nominated by Desiree Mahon, Nursing Professional Dev Spec • JDH - Prof Prac and Clin Excellence

Val truly exemplifies what it means to be part of a team through her strong commitment to collaboration and shared decision-making. Her work in shared governance, committees, and nursing councils consistently brings staff together in meaningful ways and ensures that frontline voices are not only heard, but actively help shape practice. She fosters open communication, encourages participation, and creates an inclusive environment where everyone feels empowered to contribute. Val has a natural ability to connect people, align goals, and turn ideas into action, strengthening both team cohesion and patient care outcomes.

In addition to her everyday leadership, Val’s coordination of this year’s Nurses Week celebration highlighted her dedication to recognizing and uplifting others. She thoughtfully engaged staff throughout the planning process, making it a true team effort and ensuring all voices were represented. The result was a celebration that not only honored nursing contributions, but also strengthened morale and unity across the organization. Val doesn’t just work within teams, she helps build them, support them, and inspire them to succeed together. Val’s awesome can-do attitude shines through in her consistently positive, approachable, and encouraging presence. She brings energy and optimism to every interaction, creating an environment where colleagues feel supported and motivated. No matter how busy or challenging the day may be, Val remains calm, solution-focused, and uplifting, helping others stay grounded and confident. Her genuine enthusiasm is contagious, and she has a natural ability to boost team morale simply through the way she shows up each day.

What makes Val especially exceptional is how she pairs that positivity with authenticity and kindness. She celebrates the successes of others, recognizes hard work, and goes out of her way to make people feel valued and included. Whether collaborating on a project, leading an initiative, or offering encouragement, Val consistently fosters a culture of respect, teamwork, and support. Her attitude doesn’t just make the workplace more enjoyable, it strengthens the entire team and inspires those around her to bring their best selves forward. Val consistently demonstrates an outstanding work ethic through her reliability, dedication, and willingness to go above and beyond in every aspect of her role. She is welcoming to everyone, takes ownership of her responsibilities, follows through on commitments, and approaches challenges with a proactive, solutions-focused mindset. Whether supporting shared governance work, contributing to committees, or leading initiatives like Nurses Week, Val invests the time and effort needed to ensure meaningful, high-quality outcomes. Her strong sense of accountability, attention to detail, and genuine commitment to both her colleagues and the organization make her a trusted and dependable team member who leads by example.

Val also consistently demonstrates superior service through the thoughtful and intentional way she improves both the staff experience and patient care. Her leadership in shared governance initiatives ensures that frontline insights directly influence practice changes, leading to safer and more effective care. She goes beyond expectations by actively engaging in committees and nursing councils, not only contributing ideas, but helping turn them into meaningful action that benefits the entire organization. Her coordination of Nurses Week was not simply a celebration, it was a purposeful effort to recognize, uplift, and support her colleagues while reinforcing a culture where staff feel valued and motivated to deliver their best. Through every project she touches, including her involvement with the DAISY Award, Val keeps service and people at the center, consistently enhancing the experience for both patients and the healthcare team.

Nominated by Brianne Murray, Staff Nurse CN2 • Intensive Care Unit

Mike Martins exemplifies what it means to be part of a team in our ICU. During a recent shift, I had an extremely unstable patient who was actively crashing and maxed on multiple pressors. The situation was high acuity and evolving quickly. Mike stepped in immediately without being asked. He helped assess hemodynamics and guided adjustments while ensuring we were aligned with the broader care team. His calm, collaborative presence helped stabilize not only the patient but the entire room. He communicates clearly with physicians, respiratory therapy, and nursing staff, and ensures everyone understands the clinical picture. Mike strengthens our unit by being the person people seek out when things are critical, and he never hesitates to help.

Even in high-stress, life-threatening situations, Mike maintains a calm, focused, and solution-oriented attitude. During the crashing patient scenario, while tensions were understandably high, he remained composed and steady. He does not panic. He thinks critically and supports those around him. His demeanor instills confidence in both colleagues and providers. He is approachable, respectful, and generous with his knowledge, especially regarding complex devices like the Swan, Impella, and IABP. His positive and professional attitude elevates team morale during some of the most difficult shifts.

Mike demonstrates an exceptional work ethic through his deep clinical knowledge and willingness to apply it to support others. He is highly proficient in advanced hemodynamic monitoring and mechanical circulatory support devices. He takes the time to ensure data is interpreted correctly and interventions are purposeful. During my critically ill patient’s decline, he stayed engaged, assisted with troubleshooting, and helped ensure no detail was overlooked. He is dependable, thorough, and committed to delivering safe, high-level critical care. His standards are high, and he models what excellence in ICU nursing looks like.

His superior service is evident in how he supports both patients and colleagues during the most vulnerable moments. With advanced devices like the Swan, Impella, and IABP, he not only manages them competently but also helps others understand the physiology behind the numbers. During my patient’s deterioration, his expertise and steady guidance directly contributed to organized, effective care. He goes above and beyond routine responsibilities by offering real-time education, troubleshooting complex equipment, and prioritizing patient safety. His impact extends beyond individual assignments. He strengthens the entire unit’s ability to provide exceptional critical care.

Nominated by Kristen Cannata, Clinical Program Coordinator • Clinical Effectiveness Admin

Lindsay went above and beyond for one of our heart failure patients with a very complex social situation and likely end-stage heart failure. The patient had been discharged from another facility but previously followed with UConn Cardiology, so we placed a social work referral early given the significant barriers anticipated in ensuring he received the care he needed. Lindsay immediately stepped in and took ownership of the case. She worked with an interdisciplinary team to help the patient obtain food, maintain electricity, address immigration concerns, and secure medications, among other critical needs. She also coordinated closely with cardiology providers to keep them updated and to request support when needed, and she engaged town resources, social work, and Elderly Protective Services due to clear concerns about the patient’s safety and ability to manage independently at home.

The patient did not speak English, which added another layer of complexity, but Lindsay consistently used interpreter services to ensure he fully understood what was happening and what support was being arranged. I cannot imagine how stressful it must have been on the other end of the phone, working through so many systems to ensure this patient received the care and resources he needed while continuing to pursue every possible avenue for help. Throughout it all, she remained patient-centered, supportive, and persistent, and she followed up multiple times to provide updates and check on his status.

Although I have never met Lindsay in person, it is clear from her numerous telephone encounters with this patient that she never gave up on him and truly had his best interests at heart. After speaking with Lindsay’s supervisor, it was also clear that this challenging case is just one example of the level of work she consistently delivers. I was so impressed by her advocacy and persistence in this situation that I wanted to nominate her for a PAWS recognition.

This case clearly reflects the definition of superior service. This patient is someone who may never be able to directly recognize her efforts, and yet Lindsay still provided an exceptional level of care, advocacy, and follow-through to ensure he received the help he needed.

Nominated by Lori Pawlow, Nursing Director • Case Management

Kristie is a patient advocate who consistently goes above and beyond to support patients during their recovery. She takes the time to listen, provide guidance, and deliver care when patients need it most, helping them meet their goals and navigate complex transitions.

One example that stands out is when she supported a patient who had been at UConn for over six months while waiting for a conservator and pay source for long-term care placement. When everything was finally in place and EMS arrived at the bedside, the patient became extremely anxious, yelling and refusing to leave due to fear and uncertainty about going to a new facility where she did not know anyone. Kristie recognized the patient’s distress and immediately stepped in to help de-escalate the situation. She asked the EMS crew if she could accompany the patient to help ease the transition, and they agreed. Kristie then joined the UConn Fire/ambulance crew and personally escorted the patient to the skilled nursing facility.

Once there, she introduced the patient to her roommate and helped her begin to feel more comfortable in the new environment. Kristie did all of this on her own time and did not return until 8 p.m., dedicating additional hours to ensure the patient felt safe and supported during a very vulnerable transition.

Kristie consistently puts patients’ interests first. She is a strong team lead on her unit, always looking out for her peers and stepping in to help when needed. She also demonstrates strong leadership during IDR rounds and remains open to improving workflows and processes. She is truly a dedicated and effective case manager who embodies patient-centered care and advocacy.

Nominated by Allan Peterson, Director, Admin Support Svcs • Administrative Support Services

During the recent IStar Door Control Panel project, Joe contributed exceptional expertise, guidance, and collaboration as part of a multidisciplinary team including Facilities Management, IT, JDH Security, Nursing Administration, and our vendor partner. With Joe’s leadership and support, the project was completed ahead of schedule and without any major impact to operations.

When issues related to building access and security arise, Joe consistently rises to the occasion. He goes above and beyond to work collaboratively with all stakeholders and ensures the best possible outcomes for the organization. Thank you!

Nominated by Zofia Popek, Medical Assistant • Infectious Diseases

Anita is the heart of the team, consistently supportive, collaborative, and always ready to step in wherever she is needed. She lifts those around her and strengthens the team every day through her presence and willingness to help.

Her awesome attitude is contagious. She approaches every challenge with positivity, keeps morale high, and inspires others to do their best. Even under pressure, she remains upbeat, approachable, and solution-focused, setting a strong example for everyone around her.

She consistently demonstrates a strong work ethic by being reliable, diligent, and thorough. She goes above and beyond, takes initiative, and always follows through, setting a standard of excellence that inspires the entire team.

Anita is also a true patient advocate. She is often the first to jump in and help, whether supporting a patient, assisting medical assistants, physicians, or front desk staff. She never hesitates to lend a hand wherever needed.

Through unwavering compassion, clinical expertise, and tireless advocacy, Anita consistently goes above and beyond to improve patient outcomes and experiences. For example, one evening while leaving work, she noticed a woman who was lost and in distress. The patient had a large lump on her head, bruising, and visual changes after being assaulted at work. Without hesitation, Anita helped her into her car and drove her to the ED. The patient was incredibly grateful, calling Anita an “angel” and saying the world needs more people like her.

Nominated by Ellen Shaw, Sr. Director, Nursing • Nursing Administration

Shannon is a true team player who consistently supports her colleagues and contributes to a positive, collaborative environment in the Neag Cancer Center. She is always willing to step in and help, whether that means assisting during a busy shift, sharing her expertise, or ensuring continuity of care for patients. As an excellent preceptor, she invests time and energy into mentoring new staff, helping to build a stronger, more confident team. Her approachable nature and willingness to listen make her someone others trust and rely on.

She brings a positive, calm, and compassionate attitude to work every day. She remains adaptable and composed even in high-pressure situations, which helps reassure both patients and coworkers. Her kindness, empathy, and genuine care for others create a supportive environment. She approaches challenges with a solutions-focused mindset and a willingness to go above and beyond.

Shannon demonstrates an exceptional work ethic through her dedication, reliability, and attention to detail. She is highly organized and committed to delivering clinical excellence in every aspect of her work. She takes initiative, follows through on responsibilities, and consistently maintains high standards of patient care. Her willingness to be flexible and adapt to changing needs shows her deep commitment to both her patients and her team.

She consistently provides superior service by going above and beyond for her patients and colleagues. She takes extra time to ensure patients feel heard, supported, and cared for during difficult moments, which is especially meaningful in the Neag Cancer Center. As a preceptor, she plays a key role in developing skilled, compassionate nurses who carry forward her standard of excellence. Her leadership, attention to detail, and commitment to high-quality care make a lasting impact on both patient outcomes and team success.

Nominated by Megan Joseph, Manager, Patient Access • Patient Access

Gina continuously goes above and beyond for every member of the Notification of Admit team. She trains new staff, collaborates with other hospital departments, and provides guidance whenever it is needed. She consistently offers thoughtful feedback, adapts to workflow changes within the department, and shows up to work with a positive, solutions-focused attitude.

She is welcoming to new team members and always willing to help others. She assists with calling patients to obtain missing or needed information related to admission authorizations and handles frequent workflow changes with grace. She also supports her teammates whenever they need help and brings an optimism that naturally spreads across the team.

Gina consistently takes on challenging tasks and goes above and beyond to confirm insurance payer requirements, coordinate with case managers, and ensure all necessary steps are completed to reduce denials for admissions at UConn Health. She is an active participant in change management efforts and embraces evolving processes within the department.

She has been part of the Notification of Admissions team since its inception and has played an active role in developing workflows and team guidelines. She has taken ownership of documenting processes and ensuring that concurrent reviews, admission notifications, and discharge notifications are completed in a timely manner. Her work has contributed to a reduction in inpatient denials at UConn Health and has strengthened the overall efficiency of the team.

Nominated by Debbie Bugryn, Univ Director • Dermatology

Jenn has been in Dermatology for over 11 years. She began as a Medical Assistant until May 2022 and then transitioned into her current role as Clinical Coordinator in Dermatology. Jenn is a strong example of a true team player. She not only fulfills her responsibilities as a Clinical Coordinator, but also steps in as a COA and as a Medical Assistant when needed. She often ends up working check-out at the end of the day as she is the late manager and will cover when staff are out. She is consistently willing to volunteer and help wherever she is needed.

She maintains a consistently positive attitude. She is a strong patient advocate and is always willing to help patients, families, coworkers, and providers. She manages many patient relations concerns and has successfully helped turn potentially negative patient experiences into positive outcomes. She brings a calm, steady approach when working with upset patients and has been recognized multiple times by patients who appreciate her support and care.

Jenn demonstrates an exceptional work ethic. She is reliable, flexible, and consistently willing to step in to support her team. She is well respected by both coworkers and providers, and many seek her out for guidance due to her responsiveness and strong patient communication skills.

Recently, Jenn went above and beyond on multiple occasions by staying late with patients whose transportation did not arrive on time. In one instance, she remained with a 100-year-old patient whose ride did not come until approximately 7 p.m., one hour after Jenn’s shift had ended. The patient had been in the clinic for surgery and Jenn made sure she was comfortable, warm, and cared for by providing blankets and a snack. She also extended the same kindness to the patient’s aide, who had been present for several hours. The patient was so appreciative that she invited Jenn to her 101st birthday party. On another occasion that same week, Jenn stayed late again with a different patient experiencing transportation issues, ensuring she was comfortable and cared for until her ride arrived. In both situations, Jenn remained until the patients were safely picked up, demonstrating true compassion and commitment to patient care.

Nominated by Chantelle Dobson, Medical Assistant • Infectious Disease

Kierra exemplifies true teamwork by consistently going above and beyond to support others, no matter the task or challenge. She does not wait to be asked; she steps in proactively, offering help, guidance, or an extra set of hands whenever her team needs it. Her willingness to jump in, even when it falls outside her usual responsibilities, reflects her genuine commitment to the success of the whole team, not just her own role.

What makes her stand out is the spirit behind her actions. She helps because she cares about people, about the work, and about creating an environment where everyone feels supported. Her positivity, reliability, and collaborative energy make her someone others can depend on, and her actions consistently lift the entire team.

Her attitude is truly exceptional because she brings positivity and warmth into every interaction. She is consistently cheerful and uplifting, and her smile instantly puts both patients and coworkers at ease. No matter how busy she is, she never hesitates to pause what she is doing to help check a patient in or out, always making people feel welcomed and valued.

Her attentiveness is remarkable. She listens closely, responds with genuine care, and treats every patient with kindness and respect. Her upbeat, positive demeanor sets the tone for the entire team and creates an environment where patients feel comfortable and supported. Her awesome attitude does not just brighten the workplace; it elevates the experience for everyone who walks through the door.

She demonstrates an exceptional work ethic through her reliability, dedication, and unwavering commitment to doing her best every day. She consistently takes initiative, stays focused, and approaches every task, big or small, with care and professionalism. Whether the day is calm or chaotic, she remains steady and dependable, ensuring that patients and coworkers receive the support they need.

Kierra consistently delivers superior service by going above and beyond to ensure every patient feels valued and cared for. She never rushes anyone; instead, she ensures each interaction feels personal and positive. She also takes initiative behind the scenes, stepping in to help with tasks outside her usual duties, jumping in during busy times without being asked, and looking for small ways to make workflows smoother for the entire team.

Nominated by Beth Schwartz, Associate Director • Neag Cancer Center (JDH)

Nadine is a team player and is always willing to help her peers. She is responsive to the needs of others and works well with her team in the Cancer Center Infusion area. Nadine maintains a positive outlook and views challenging situations as learning experiences. She is compassionate with patients and consistently builds strong rapport with those she cares for.

She has been recognized by her peers for an important clinical “good catch.” One of the infusion RNs brought forward recognition of Nadine for her careful assessment and escalation of care. A patient was seen in clinic the day prior, where documentation noted clear discharge from the bilateral lower extremities and skin breakdown with scratch marks. The APRN was consulted at that time and indicated this was an expected side effect of treatment, and the patient was cleared for infusion.

However, upon assessment in infusion the following day, Nadine noted the patient was reporting discomfort in the bilateral lower extremities. She completed a thorough reassessment and identified that the patient’s legs had open, odorous, weeping wounds with sloughing tissue. Despite the prior clearance, Nadine appropriately escalated her concerns and contacted the APRN of the day to reassess the patient before proceeding with treatment. As a result, treatment was held, the wounds were appropriately treated and dressed, and the patient was prescribed antibiotics. Nadine’s careful assessment and advocacy directly contributed to preventing potential harm and ensuring appropriate care.

Nadine was also recently recognized by a patient for her compassion and empathy during a series of iron infusions. The patient shared that after experiencing significant GI distress following an initial iron push infusion, she explained her concerns to Nadine at her next visit. Nadine responded with immediate concern and compassion and adjusted the infusion method to IV administration, which resolved the issue for the remainder of treatment.

Beyond the clinical adjustment, the patient described how Nadine consistently provided emotional support during each visit, taking time to sit with her, talk with her, and offer comfort during moments of fear and vulnerability. The patient, a cancer survivor, shared her anxiety about a possible recurrence, and described how Nadine supported her through those emotions with empathy and presence, even sharing tears when needed. The patient noted that Nadine’s kindness, calm demeanor, and reassuring presence made her feel safe and cared for, and that she began looking forward to treatments because of her.

The patient ultimately shared that she was later diagnosed with stage 3B colon cancer, underwent major surgery and treatment, and has since recovered. She credited Nadine’s compassion and support during a frightening time as a meaningful source of strength throughout her journey. The patient described Nadine as a “Godsend and angel nurse,” expressing deep gratitude for the care she received.

Nominated by Victoria Baltronis, Safety & QA Officer • Clinical Laboratory

Even though Kinsha does not work directly in the lab, she consistently demonstrates a strong commitment to collaboration. She is highly responsive to in-basket messages and is always willing to partner with the lab when issues arise with specimens or workflows.

What sets Kinsha apart is her inquisitive mindset. She takes the time to understand lab processes beyond her immediate role, reflecting a genuine commitment to doing what is best for patients and strengthening cross-departmental teamwork.

Kinsha is an absolute pleasure to work with and consistently brings a positive, upbeat attitude to every interaction. She approaches her work with curiosity and a strong willingness to learn, while treating everyone with respect and as equals. Her positivity and openness help create a supportive and collaborative environment for those around her.

Kinsha consistently demonstrates a strong work ethic through her proactive and collaborative approach. She takes initiative by reaching out to the lab when she notices trends, such as increases in canceled tests, to better understand root causes and identify solutions. She is always willing to ask how she can help, and her efforts consistently lead to positive outcomes for both the team and patient care.

When the lab experienced an increase in canceled tests from Kinsha’s clinic area, she took the initiative to visit the lab in person to better understand the workflow and help identify solutions. This effort went well beyond her job responsibilities and demonstrated her strong commitment to collaboration and patient care.

She also goes the extra mile by proactively following up with patients one month after they receive their kits to ensure they are returned before expiration. Through these efforts, Kinsha has helped drive a noticeable decrease in cancellations for this test. Her initiative and dedication consistently reflect a commitment to delivering superior service.

Nominated by Maria Oquendo Rivas, Executive Assistant • Medicine - Administration 

Rezarta exemplifies teamwork through her proactive communication, support of colleagues, and dedication to patient safety. She ensures all staff are informed of critical patient needs, mentors new team members, and fosters a culture where collaboration and vigilance are standard. Her presence strengthens the entire team and inspires confidence in both patients and coworkers.

She approaches every patient and colleague interaction with positivity, empathy, and professionalism. Even under heavy workload or stressful situations, she remains calm, approachable, and solutions-focused. Her attitude sets the tone for a compassionate, patient-centered environment and encourages others to maintain the same high standards of care.

Rezarta demonstrates an exceptional work ethic through meticulous attention to detail, proactive problem-solving, and an unwavering commitment to patient safety. She anticipates potential risks, takes initiative to address them, and ensures that every patient receives the highest quality of care, regardless of workload pressures.

She consistently goes above and beyond standard care practices. For example, she identified a potential safety risk for a patient with a dialysis port and took immediate action to add clear notifications on the wristband and outside the patient’s room, while also educating staff to help prevent errors. Her ability to anticipate risks, advocate for patients, and implement proactive solutions reflects extraordinary dedication to superior service and patient-centered care.

Nominated by Kari Criqui, Nurse Manager • Cardiology

Kera started in the Neurodiagnostic Clinic in January, and since then she has gone above and beyond for her patients on a daily basis. One example that stands out involves a long-time patient who had been unable to receive the infusions needed to stabilize his condition due to lack of insurance coverage and inability to afford treatment.

She reached out to multiple resources, including various companies, home care services, and medication representatives, to explore options for financial assistance, though initially without success. She persisted and made one final attempt with another company, ultimately securing several doses of medication for the patient at no cost until his new insurance coverage begins.

There is no task Kera cannot accomplish. She is consistently willing to help in any way she can, both for patients and for her colleagues. In this example, Kera demonstrated that persistence truly pays off in a meaningful way for patients. A few additional phone calls helped resolve a barrier that had impacted this patient for nearly a year.

Team Members: Ana Acuna-Villaorduna, Asst Prof/Clinical, Mirsa Claudio, Adm Program Coordinator, Tamara Dorfman, Adm Program Coordinator, Juliette Dudek, Academic Admin Manager, Kapil Meleveedu, Asst Prof/Clinical, Jessica Santos Martinez, Adm Program Coordinator • Neag Cancer Center (SOM), Rosa Agosto, Community Health Worker, Kim Hamilton, Administrative Officer, Andrea Moran, Program Director, Lisa Petricca, Lead Physician Assistant • Neag Cancer Center (JDH), Ethan Bernstein, Asst Prof/Clinical, Omar Ibrahim, Assoc Prof/Clinical • Pulmonary, Electra Kaloudis, Assoc Prof/Clinical • Diag Imaging & Therapeutics, Sunny Mitchell, Asst Prof/Clinical • Surgical Oncology, Jose Narvaez, Business Office Manager • UHI, Zachary Sawyer, Pharmacist Specialist • Pharmacy, Vanessa Scanlon, Asst Prof/Clinical • Cntr for Regenerative Med & Skeletal, Jennifer Walker, Health News & Information Officer • University Communications, Kristin Wallace, Asst VP, Health Marketing • Health Marketing & Multimedia Svcs

Nominated by Christopher Hyers,VP Marketing & Strategy • Strategy and Business Development

Answering the call to support the UConn Men’s Basketball Coaches vs. Cancer Screening Event, this team partnered with UConn Athletics in a shared mission to advance early cancer detection and preventive health. By leveraging the energy and visibility of UConn Men’s Basketball, the initiative successfully engaged fans, delivered meaningful education, and connected attendees with actionable screening pathways.

On one of the coldest days of the year, the team arrived early to staff the concourse at PeoplesBank Arena, offering education and screenings across multiple areas, including Breast, Bone Marrow Transplantation & Cellular Therapy, GI Medical Oncology, Thoracic Oncology, UConn Health Imaging, and the National Marrow Donor Program (NMDP).

Challenged to do more by Andrea Hurley, a driving force behind the annual Coaches vs. Cancer initiative, the team not only showed up and engaged attendees, but also launched a FAST PASS system featuring a QR code and dedicated landing page that allowed attendees to request screening appointments directly from their mobile devices.

In addition to raising visibility in front of thousands of Husky fans, the team increased awareness of cancer screening guidelines, strengthened alignment with the national Coaches vs. Cancer initiative and UConn Athletics, expanded visibility of UConn Health’s cancer programs and prevention resources, contributed meaningfully to the NMDP donor registry, and created actionable pathways for continued care, screening, and prevention that can save lives.

Most importantly, they accomplished all of this with energy, professionalism, and a positive attitude that represented UConn Health exceptionally well at such a high-profile public event.

Team Members: Niloufar Azami, Asst Prof/Clinical, Taranpreet Chandhoke, Asst Prof/Clinical, Elaine Dutra, Assoc Prof/Clinical, Johnathon Feldman, Asst Prof/Clinical, Thais Fernandes Poleti, Asst Prof/Clinical, Flavio Uribe, Div Chair, Orthodontics, Madhur Upadhyay, Professor/Clinical • Orthodontics, Catherine Chou, Graduate Assistant • Graduate Office, Eyad Alomari, Graduate Student, Johanna Diaz, Graduate Student, Nicole Grullon, Graduate Student, Nicholas Hwang, Graduate Student, Nam Nguyen, Graduate Student, Lana Obediat, Graduate Student, Maayan Schmidt, Graduate Student, Emma Warren, Graduate Student, Julia Witt, Graduate Student, Sheryl Zhang, Graduate Student • UConn Graduate School - 2026, Volmir Faedo Jr., Dental Fellow, Ramya Ramana, Dental Fellow • Dental Fellow - 2026, Cam Callahan, Graduate Student, Sarah Lachapelle, Graduate Student, PJ Schwalm, Graduate Student, Honorio Tottoli Segundo, Graduate Student • UConn Graduate School - 2027, Sara Almoushref, Dental Fellow • Dental Fellow - 2027, Max Kazantcev, Resident • Orthodontics, Katarzyna Kruk, Dental Asst, Marzanna Nastyn, Dental Asst • Dental Assistants, Behnoosh Hormozi, Research Student • Orthodontics/Oral and Craniofacial Sciences, Melissa Green, Courtney Saehrig, Patient Services Representative • Dental Financial Services, Lismary Rivera, Patient Services Representative • UMG - General OB

Nominated by Georgiana DeFilio, Adm Program Coordinator • Orthodontics

Our clinic consistently demonstrates exceptional dedication, teamwork, and patient-centered care, truly embodying the values this recognition celebrates. The Orthodontics Clinic provides outstanding service not only to patients, but also to the broader School of Dental Medicine community.

The team goes above and beyond every day, balancing patient care, resident education, clinical efficiency, and compassionate service. Their commitment to creating a supportive and welcoming environment is evident in the way they collaborate, adapt to challenges, and maintain professionalism even during the busiest clinic days.

Faculty, staff, residents, and fellows work together with respect and enthusiasm, ensuring patients receive high-quality treatment while fostering an atmosphere of learning and growth. Their contributions make a meaningful difference in both the patient experience and the success of our academic programs.

For these reasons, I believe the Orthodontics Clinic is highly deserving of the PAWS for Celebration Award.

Team Members: Judith Curry, Adm Program Coordinator, Valerie Ling, Nurse Manager, Michelle Taylor-Davidson, Nursing Professional Dev Spec, Deisy Velez, Nursing Professional Dev Spec • JDH - Prof Prac and Clin Excellence; Christine Campbell, Supervisor Quality Assurance, Dorothy Linnhoff, Adm Program Coordinator • Clinical Effectiveness Admin; Caroline DeFrancesco, Administrative Officer, Amy Moffo, Executive Assistant • Hospital - Admin; Lisa Giannakopoulos, Quality Assurance Specialist, Erica Gomez, Infection Control Specialist 2 • Epidemiology; Alexandra Crean, Director of Well-Being and Engagement, Lisa Detoma, HR Specialist 2, Jillian Hebert, HR Specialist 1, Alison O'Connor, Edu & Development Specialist • Human Resources Adm; Makeila Bernard, Staff Nurse CN2 - Outpatient • UMG - General Neurology; Deborah Bugryn, Univ Director • Dermatology Clinic; Dawn Carroll, Staff Nurse CN3 • Emergency Room Unit; Helena Iovine, Clinical Case Manager • Case Management; Kelly Kucia, Asst Nursing Manager • Medicine 3 Unit; Tarah Lord, Staff Nurse CN3 • Medicine 4 Unit; Larissa Morgenthau, Nursing Director • Nursing Administration; Anne Niziolek, Assoc Compliance Officer • Accreditation & Regulatory Affairs; Jennifer Pickert, Staff Nurse CN2 - Outpatient • Nephrology; Nanette Pink, Nurse Manager • Surgery/Orthopedics Unit; Nicholas Sacco, Librarian 2 • Library

Nominated by Desiree Mahon, Nursing Professional Dev Spec • JDH - Prof Prac and Clin Excellence

The Nurses Week Committee exemplified Togetherness, Effort, Attitude, and Motivation through their seamless collaboration and shared commitment to celebrating and uplifting the nursing community. Their ability to work cohesively—bringing together diverse ideas, perspectives, and talents—created a strong sense of unity and purpose. Each member contributed time, creativity, and energy, demonstrating a collective effort that went far beyond expectations. Their positive attitudes were evident in every interaction, fostering an environment of encouragement, respect, and enthusiasm that made the planning process just as meaningful as the celebration itself.

What truly set this group apart was their unwavering motivation to create a lasting and meaningful celebration for nurses. They approached every detail with intention, ensuring the recognition felt genuine, inclusive, and memorable. Despite competing responsibilities, the committee remained dedicated, energized, and focused on their shared goal. Their passion was contagious, inspiring others to engage and participate, ultimately creating a celebration that strengthened morale and reinforced a culture of appreciation across the organization.

The Nurses Week Committee also went above and beyond by thoughtfully leveraging creativity, collaboration, and resourcefulness to maximize impact while remaining mindful of cost. They identified practical, cost-effective solutions, repurposed materials, and engaged internal partners to create meaningful experiences without unnecessary expense, demonstrating strong stewardship in support of the UConn Health mission. In addition to planning daily events, they invested extra time to ensure inclusivity across shifts and departments, enhancing staff engagement and satisfaction. Their intentional approach not only elevated morale and recognition, but also strengthened organizational culture by creating opportunities for departments across the organization to celebrate alongside nurses—ultimately contributing to teamwork, staff retention, and high-quality patient care.

The week featured a variety of engaging themed celebrations, including: Tropical Day, Collegiate Day, Superhero Day, UConn Spirit Day — highlighted by “The Mullings Shot”, Decades Day, Spring Ahead Day, Favorite Sports Team Day.

Team Members: Antonio Cusano, Orthopaedic Surgery Resident • Orthopaedic Surgery; Amanda Hughes-LeFranc, Univ Director • Musculoskeletal Sig Prog - MSI; Naomi Donat, Application Analyst 3, Harmony Lipeika, Application Analyst 2 • IT Clinical Systems

Nominated by: Dirk Stanley, Asst Prof/Clinical • Chief Information Officer

Dr. Cusano, Dr. LeFranc-Hughes, Naomi, and Harmony worked side-by-side for nearly a year to bring the knee (ACL and non-ACL) patient registry into Epic. This was not an easy or straightforward process. Along the way, the team encountered Epic build challenges, resets, and moments where it would have been easier to simply move forward with the existing solution. Instead, they chose to pause, rethink the approach, and advocate for a better outcome.

At one point, the team was close to going live, but recognized there was an opportunity for a stronger, more effective build. Rather than settling, they leaned into that opportunity and continued refining the process. That decision reflects the mindset this group consistently demonstrated—focused, thoughtful, and committed to doing it right, not just getting it done.

The end result is a registry that automatically sends questionnaires to patients, regardless of whether they use MyChart, while supporting the collection of key baseline data and up to 10 years of post-operative follow-up information. These questionnaires help assess how a patient’s knee feels and functions in daily life and will provide valuable insight for providers evaluating treatment progress over time.

This work is an excellent example of what can be accomplished through shared ownership, persistence, collaboration, and a positive attitude. As this and other questionnaires go live, the initiative will also help reduce costs by sunsetting a third-party vendor application while keeping all patient responses and related information securely within Epic.

Team Members: Jill Arcari-Couture, Nurse Practitioner, Kayla Callanan, Clinical Patient Navigator, Jacqueline Espana, Clinic Office Assistant, Thaya Gallagher, Clinic Office Assistant, Jacqueline Ortiz, Cast Technician • UMG - Orthopedics; Anthony Parrino, Assoc Prof/Clinical, Craig Rodner, Professor/Clinical • Orthopaedic Surgery; Kevin Becker, Asst Prof/Clinical • Neurosurgery, Yanira Ortiz, Medical Assistant • UMG - Orthopedics

Nominated by: Kaitlyn Burns, Neurodiagnostic Tech, Katy Coyle, Univ Director • UMG - Orthopedics; Dr. Isaac Moss, Dept Head, Orthopaedic Surgery • Orthopaedic Surgery

Katy and Isaac: We could not be more honored or proud to nominate our Orthopedic staff for a PAWS Award in recognition of their heroic, life-saving actions.

On April 7, 2026, a patient’s husband experienced a cardiac arrest in the waiting room of the Orthopedic Clinic in the MSI. Jill Arcari, APRN, immediately jumped into action, directing staff to call 911 and obtain the AED, oxygen, and ambu bag, while simultaneously initiating CPR with the assistance of Kayla Callanan, RN. Dr. Craig Rodner and Dr. Anthony Parrino assisted by removing clothing to allow for rapid AED application. Medical Assistants Jackie Vega and Yanira Ortiz quickly provided hands-on support and retrieved the necessary life-saving equipment. In addition, Yanira provided comfort and reassurance to the patient’s visibly distraught wife during the emergency.

The patient required two shocks from the AED, and the team successfully stabilized him before transport to the Emergency Department. He was taken immediately to the cath lab, where he underwent stent placement. We are thrilled to report that the patient is recovering well with no long-term deficits.

The remarkable teamwork, composure, and rapid response demonstrated by these orthopedic team members are a true testament to the values we embody at UConn Health. Emergencies like this are extremely rare in our department, and we could not be prouder of this exceptional group.

This event also reinforced the critical importance of CPR training, preparedness, and readiness in responding to unexpected medical emergencies. We truly believe the outcome may not have been as positive without the immediate actions of Jill Arcari, APRN, and Kayla Callanan, RN, who initiated CPR so quickly. The lessons learned from this experience further highlight the value of teamwork, training, and remaining prepared to respond when every second matters.

Kaitlyn: 

This team exemplifies Togetherness, Attitude, and Motivation at the highest level through their immediate, coordinated response to a life-threatening emergency in an outpatient setting. The event began when front desk staff member Thaya Gallagher witnessed the patient’s husband collapse and immediately called for help from the clinical team. Her quick recognition and decisive action set everything in motion. Jacqueline Esperanza also supported communication and coordination at the front desk, ensuring the team was alerted without delay.

From that moment forward, the response was seamless and truly collective. Medical assistants quickly mobilized and alerted APRN Jill Arcari, while team members simultaneously retrieved emergency equipment, including the AED, oxygen, and ambu bag, and called 911. Providers and staff worked side by side without hesitation, each stepping into a critical role to support the resuscitation effort. Even in the midst of this high-stress situation, Clinical Coordinator Cindy Poglitsch ensured patient comfort by providing a pillow, demonstrating that compassionate care remained a priority alongside life-saving intervention.

What makes this response especially remarkable is that it occurred in an outpatient orthopedic clinic—not a hospital or emergency department. These types of emergencies are rare in this setting, yet the team responded with confidence, urgency, and professionalism as if they managed these situations every day. There was no pause, no uncertainty—only action. Every individual contributed, communicated effectively, and trusted one another, demonstrating true teamwork. Their collective attitude was one of calm determination, and their motivation was clear: to save a life. This extraordinary collaboration not only reflects the highest standards of clinical excellence but also embodies the core values of UConn Health. It is a powerful example of how togetherness, the right attitude, and strong motivation can lead to truly life-saving outcomes.

This team went far beyond the call of duty by responding to a life-threatening emergency with a level of urgency, coordination, and clinical excellence that directly contributed to saving a life. In an outpatient orthopedic setting—where emergencies of this magnitude are rare—this group immediately transitioned from routine patient care to advanced life-saving intervention without hesitation. Team members simultaneously initiated CPR, retrieved and operated the AED, administered oxygen with an ambu bag, called 911, and coordinated efforts across clinical and non-clinical staff. This level of rapid organization and execution is typically expected in emergency departments, yet this team delivered it flawlessly in an ambulatory environment.

What truly sets this apart as above and beyond is not only the clinical response, but the collective commitment to the patient and family. Front desk staff recognized the emergency and activated help without delay. Clinical staff and providers worked side by side seamlessly, demonstrating trust, preparedness, and shared responsibility. Even in the intensity of the moment, attention was given to the patient’s dignity and comfort, reflecting deep compassion alongside technical skill.

Additionally, this event highlights the impact of ongoing preparedness efforts such as mock drills and BLS training, which this team clearly internalized and translated into real-world action. Their response reinforces the importance of these initiatives and elevates the standard of care across outpatient services.

By stepping outside of their expected daily roles and performing with the precision, teamwork, and compassion of a coordinated emergency response unit, this team not only improved the immediate outcome for this patient but also demonstrated the very best of UConn Health. Their actions embody a deep commitment to patient care, organizational excellence, and the mission we stand for.

Team Members: Teresa Beebe, Principal Trainer, Cori Brown, Gretchen Daukas, Michelle Dionne, Naomi Donat, Katherine Pires, Application Analyst 3, Marietta Johnson, Ancy Joseph, Richard MacCatherine, Ania Martula, Application Analyst 2, Carolyn Orrell, Director, EPIC Revenue Cycle, Alka Sharma, Director, Info Technology, Michal Urban, Application Developer 1 • IT Clinical Systems; Nicole DeJoseph, Megan Joseph, Manager, Patient Access, Ryan Joyce, Business System Analyst, Rebekah Normandeau, Univ Director • Patient Access; Stacey Mancarella, Univ Director, Kristin Wallace, Asst VP, Health Marketing • Health Marketing & Multimedia Svcs; Christine Masotti, Asst VP, Payer Negotiation, Paula Palmieri-Grimm, Univ Director • Contract and Network Management; Gina Czark, Asst Vice President • Office of Health Affairs; Kyle Dunleavy, Director of Single Billing • Clinical Business Services; Donna Hayes, Asst VP, Revenue Integrity • UMG - Administration; David Miner, IT Project Manager • IT Project Management Office; Mark Violette, Application Architect • IT Application Services; Jennifer Walker, Health News & Information Officer • University Communications; Tammarcia Woodard, Clinical Practice Manager 2 • Imaging Services Administration; Milissa Woodward, Director, Ambulatory Access • UMG - Call Center

Nominated by: Christopher Hyers, VP Marketing & Strategy • Strategy and Business Development and Sarah Ginnetti, VP, Chief Revenue Cycle Officer • Clinical Business Services

When the organization’s strategic plan identified improving payer rates—what insurance companies reimburse for services—it set off a series of four separate negotiations over nine months, each successfully concluded with rates that better reflect the quality and care UConn Health provides. Sounds simple—just go negotiate—but the reality is far more complex. This group came together behind the scenes, often on short notice and with rapidly changing direction, to ensure patients and providers were informed, proposals were carefully developed and thoroughly analyzed, and communications were timely and accurate. Their work included letters, cards, emails to impacted patients, website updates, internal newsletters, and media responses, all aimed at keeping stakeholders informed. They also produced several billboards that helped increase visibility and, in some cases, prompted insurers to ask for them to stop.

This was uncharted territory for the organization, particularly during the period when negotiations with Aetna moved all the way to out-of-network status. Despite the uncertainty, the team adapted quickly, figured out what needed to be done, and executed together with precision and urgency. Each person contributed their part, often under tight timelines and shifting guidance, to keep the process moving forward.

The results speak for themselves: millions in additional revenue to UConn Health and meaningful progress toward reimbursement levels that better reflect the high-quality, patient-first care delivered by the state’s flagship academic medical center.

Team Members: Giuliana DeFilippis, Eva Dimitriadis, Kristine Masis, Patient Access Representative, Stephanie Soto, Financial Coordinator • Patient Access; Takasha Brewer, Clinical Coordinator 2 • UMG - Internal Medicine

Nominated by: Megan Joseph, Manager, Patient Access • Patient Access

This group of precertification employees took on new tasks and responsibilities requiring precision, urgency, and attention to detail to secure continuity of care authorizations for patients whose insurance plans were impacted by contract negotiations. They consistently went above and beyond to communicate documentation requirements to clinic staff and followed up diligently to ensure authorizations were in place for patients who qualified for continuity of care services.

They worked closely together each day to navigate workflows and authorization determinations that were not always consistent, striving to remain transparent and communicative with clinic teams so patients could be reassured they would continue to receive high-quality care at UConn Health.

These team members further distinguished themselves by maintaining open communication with clinic staff, helping ensure patients had confidence that they would remain under the care of their providers during ongoing contract negotiations. This often involved contacting insurance representatives, meeting with clinic teams to provide education, and managing complex authorization processes to protect both patients and UConn Health from financial risk.

Team Members: Christina Caggiano, Christine Combies, Staff Nurse CN2 - Outpatient; Jessica Canfield, Medical Assistant, Mary Ethier, Cast Technician, Kelly Graff, Clinic Office Assistant, Matthew Hall, Assoc Prof/Clinical, Shivonne Johnson, Clinical Coordinator • UMG - Orthopedics Storrs Center; Zachary Maass, Asst Prof/Clinical • Orthopaedic Surgery; Chirstopher Olszewski, Diagnostic Rad Tech • UMG - Storrs Administration; Maria Padegimas, Clinic Office Assistant • UMG - Family Practice Storrs Center; Craig Ryan, Asst Prof/Clinical • Emergency Medicine; John Sullivan, Family Medicine Sports Med Fellow • Family Medicine; Christopher Watkins, Univ Director • UMG - Administration 

Nominated by: Carin Dulin, Clinical Practice Manager 1 • UMG - Storrs Administration

The Storrs team demonstrated exceptional togetherness, teamwork, and professionalism during a critical patient emergency. Shortly after a routine injection, a patient experienced a code blue, and staff immediately recognized the severity of the situation, responding with coordinated and decisive action. Every team member—including COAs, MAs, Radiology Technologists, nurses, physicians, and management—worked seamlessly together to stabilize the patient and ensure a safe transfer to the Emergency Department.

During this code blue event in the Storrs Outpatient office, the staff demonstrated extraordinary teamwork and initiative that went far beyond routine expectations.

From her nominations:

"Kristen has carried her bedside experience into leadership roles, never losing sight of the human being behind every diagnosis."

(Source: DeFrancesco, Chris. “UConn Health Celebrates Its Nurses.” UConn Today, May 4, 2026. UConn Health Celebrates Its Nurses - UConn Today)

From his nomination:

“Domenic's calm presence, steady communication, and quiet confidence eases anxiety, even on the most demanding ICU days."

(Source: DeFrancesco, Chris. “UConn Health Celebrates Its Nurses.” UConn Today, May 4, 2026. UConn Health Celebrates Its Nurses - UConn Today)

 From her nomination:

"Laura is very persistent when it comes to problem solving, resulting in the creation of new policies, increased patient safety, and prevention of harm. 

(Source: DeFrancesco, Chris. “UConn Health Celebrates Its Nurses.” UConn Today, May 4, 2026. UConn Health Celebrates Its Nurses - UConn Today)

From her nomination:

"'Shiela's leadership and persistence transformed an innovative treatment option into a structured accessible therapy for our patients - enhancing their quality of life."

(Source: DeFrancesco, Chris. “UConn Health Celebrates Its Nurses.” UConn Today, May 4, 2026. UConn Health Celebrates Its Nurses - UConn Today)

From her nomination: 

“Melissa is a true visionary in maternal health and the nursing practice. Her forward-thinking strategies create safer, more equitable environments for mothers and newborns."

(Source: DeFrancesco, Chris. “UConn Health Celebrates Its Nurses.” UConn Today, May 4, 2026. UConn Health Celebrates Its Nurses - UConn Today)

From her nomination:

“Toni's influence extends beyond assigned patients - she strengthens workflow, safety awareness, and collaborative practice across the PACU team."

(Source: DeFrancesco, Chris. “UConn Health Celebrates Its Nurses.” UConn Today, May 4, 2026. UConn Health Celebrates Its Nurses - UConn Today)